Complaints

DISABILITY ADVOCACY NETWORK INC
"Equality, Independence & Integration"

DAN's Complaint Procedures

Remember, it is OK to let us know when you are unhappy with our service!!

What should you do if you have a complaint regarding the Disability Advocacy Network Inc.?

The following steps are the Disability Advocacy Network's Complaint procedures as per our Policy and Procedures manual.

Step 1

Discuss the problem with the Advocate who you have a problem with. (You may have your support person with you any time to support you)

If your problem is not solved, go to step 2.

Step 2

Talk or write to the Co-ordinator of the Disability Advocacy Network Inc, Swie Madden - 026921 9225 or 1800 250292.

If your problem is still not solved, go to step 3.

Step 3

The Coordinator will arrange a mediation session with both parties to try to resolve the problem.

If your problem is still not solved, go to step 4.

Step 4

The Coordinator refers the problem to DAN's Board. The Board will try to solve your problem.

If your problem is still not solved, go to step 5.

Step 5

Step 6

Each party is interviewed by the Conciliation panel separately, all issues are noted and mediation attempted.

If your problem is still not solved, go to step 7.

Step 7

An unresolved problem will then be referred to the Complaints Resolution & Referral Service (CRRS) - 1800 880 052.